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Privacy Policy

Effective 07/11/2025

White & Watts (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely. This Privacy Policy explains how we collect, use, and manage the personal data of our customers, website visitors, and other contacts.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and address.

  • Service Information: Details about the services you request, installations, maintenance, or quotes.

  • Website Data: Information automatically collected when you visit our website, such as IP address, browser type, pages visited, and cookies.

  • Payment Information: When you make payments, we may process financial information through secure payment providers.

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

2. How We Use Your Information

We may share your information with:

  • Service Providers: Trusted third-party contractors or payment providers to deliver services or process payments.

  • Legal Authorities: If required to comply with the law or protect safety and property.

We do not sell your personal information to third parties.

3. Sharing Your Information

We use your information for purposes including:

  • Providing and managing the services you request.

  • Responding to inquiries, quotes, or emergency call-outs.

  • Sending updates or communications about our services (only if you’ve opted in).

  • Complying with legal obligations and maintaining accurate business records.

  • Improving our services and website experience.

We do not use your personal information for marketing unless you have given consent.

4. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion of your personal data.

  • Object to processing or request restriction of processing.

  • Receive a copy of your personal data in a portable format.

To exercise any of these rights, please contact us at [Insert Contact Email].

6. Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

5. Data Retention

We keep personal data only as long as necessary for the purposes described above, or as required by law. Once it is no longer needed, we securely delete or anonymise it.

7. Cookies & Website Tracking

Our website uses cookies and similar technologies to improve functionality and user experience. Cookies may track general website usage but do not identify individuals personally unless you provide information voluntarily. You can disable cookies in your browser, though this may affect website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

White & Watts
4 Glasswork Mews, Nailsea, BS48 1DH
Email: josh@whiteandwatts.co.uk
Phone: 07803 302450

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